Frequently Asked Questions
Everything you need to know about shopping with Rotterdam.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery takes between 3-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your dimensions against our chart to ensure the perfect fit.
What payment methods do you accept?
Rotterdam accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics are sourced responsibly and manufactured under fair labor conditions.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.